Reservations online

Customer reviews

Very good

Appreciated the free fruit. Also when the receptionist hears the main doors open, to look up, and at least acknowledge guests entering the hotel.
Gabriel Brennan
5-Jan-2020

Very good

Design was nice! The bathtub plug was leaky.
Hotel guest
5-Dec-2019

Must improve

We asked for a quiet room back in April and were given a room at the front of the hotel with the noise of the trams running. The reservations also got the dates of our stay wrong. Great location though
Hotel guest
28-Oct-2019

Excellent

Great stay. Loved the hotel and where it was situated. Reception let us check in early which was a big bonus. Would not hesitate to use Arcotel again. Many thanks John
John Fairchild
9-Oct-2019

Pleasant

The Hotel was clean. The location was not as central to many of the areas of that tourists want to visit. Major problem is that the desk staff was very inexperienced and was not able to answer questions about local transportation and how to navigate the S, U, tram lines etc lines. Where to get on, where to get off, best option for a location. I would not recomment this as a tourist hotel.
EDNA SCHNEIDER
19-Sep-2019

Excellent

Excellent European style hotel
Hotel guest
13-Sep-2019

Very good

perfect position to visit the city, good restaurants nearby, I don’t like the fitted carpets in general and I expected some sleepers. beds very comfortable.
Hotel guest
12-Aug-2019

Very good

I was not able to use the phone in my room even after the staff replaced the battery so am not sure as to what was the problem.
Hotel guest
10-Aug-2019

Excellent

Staff was very friendly, rooms extremely clean, and it is well located for site seeing.
Timothy Rother
2-Aug-2019

Excellent

Very pleasant stay, regarding location, room and standard, and overall service- prior to pur departure. My rating is hiven not taking into account my serious experience explained on the following lines: However, I’d booked pRking, and at the time of departute it was construction work carried out in the street in front of the garage opening. It was not possible to drive out without the workers removing sand and stones. I had to quarrel segeral times with the worjers to get this done. The hotel, beeing aware og this and our departure, should have fixed this up- front. As this was stressful and caused me a delay, I asked for a price reduction for the parking. Me question was simply over heard, not even answered. I consider this unacceptable, especually for a hotell of this class. I would appreciate an answer to this mattter and a reimbursement to my credit card past my departure. You may reach me at: svein.e.efintland@gmail.com. Best regards, Erik Fintland
Hotel guest
27-Jul-2019

Excellent

Best Location in Berlin. Area with nice bars, caffés and museums. Easy to connect to all public transportation services. Highly recommended
Hotel guest
16-May-2019

Excellent

Great location, clean, nice room. We were very satisfied
Hotel guest
6-May-2019

Excellent

A very nice hotel - better than expected with the prize range around 100 euro pr. night - in a great area of Berlin. We were lucky to get a room in the back of the building - there are some noise in the rooms in the front due to restaurants in the street. Breakfast buffet is alright, worth the 12 euro, but the scrambled eggs were a bit dry. We would definately recommend it to couples or friends going to Berlin.
Hotel guest
23-Apr-2019

Very good

It’s always a pleasure to stay at The Arcotel Velvet. It’s so well located and the rooms as lovely now as the first time we visited many years ago. Staff were very warm and friendly and the room was very clean. The only thing I struggle with is the pillows...... need a bit of technique to get some support from them! But overall, a lovely stay and I hope we will be back.
Katy McGrory
6-Mar-2019

Excellent

It was great pleasure to stay at Arcotel Velvet Berlin!
Yaroslav Miloslavsky
25-Feb-2019

Very good

Very nice hotell, small and comfortable, very good destination, good accessibility from Tegel airport (public tarnsport). Only one disadvantage, noicy traffic on the road (I do not recommend the rooms on the road side). Very good reception service.
Hotel guest
22-Feb-2019

Very good

The suite and the reception was all right. more variety in breakfast would be desirable.
nicola perelda
20-Feb-2019

Excellent

The hotel was in a good location and we loved the view from the large windows at the front. Our family did not have a front facing room, and the hotel were happy to move them.
Hotel guest
23-Jan-2019

Very good

Fabulous well priced hotel walking distance of all the main sights as well as great bars and restaurants. The room was very comfortable. My only criticism was that we were told on checking in that breakfast was 12 Euros (says this on the website too) but we were charged 14 Euros. Luckily there is an excellent bakery/cafe opposite that does breakfast from 1.99 Euros
Hotel guest
22-Jan-2019

Pleasant

No care about our requests. We had to move after one night. 2 twins beds instead of one large. And you gae us a disabled people roome for a stay of 5 nights. I suggest you use this roome one night to have a better idea about how it is practicle and agradable. And you are the only one hotel I known that uses two single duvets for one large beds. Do you do this at home ? And Bar closed at 22h.
Hotel guest
6-Jan-2019